作業

非營利部門中之管理與義務勞動

因舊版課程無指定課堂作業與考試，因此統整所有作業、講義、考試內容合併列出。

    The following case study topics and questions are presented for discussion in class, and should be prepared in advance.

    Assignments Table 堂數

    SES # 課程主題

    TOPICS 個案討論

    CASE STUDIES

     

    1

    導論

    Introduction

    案例：國際仁人家園

    Case: Habitat for Humanity International

     

    問題：

    Questions:

    1.國際仁人家園的客戶群是哪些人？

    1. Who are Habitat's customers?

    2.國際仁人家園和其他慈善組織有何不同？

    2. What makes Habitat unusual among charitable organizations?

    3.國際仁人家園應追求什麼成長發展方式呢？

    3. What growth options should Habitat pursue?

    4.依據國際仁人家園的任務使命與歷史沿革，史耐德(Snider)應該採取哪些特殊行動方案， 讓國際仁人家園成為更有效用的服務組織？他應該會面對哪些反對阻力？

    4. In light of Habitat's mission and history, what specific actions should Snider take to make Habitat a more effective service organization? What resistance should he expect to face?

    2

    策略/成長

    Strategy/Growth

    案例：就業訓練組織 (STRIVE，註：支持和訓練產生具價值員工之組織，Support and Training Result in Valuable Employees)

    Case: STRIVE

    3

    員工管理

    Managing The Workforce

    案例：薛普．奎瑞希合夥公司(A)

    Case: Shepard Quraeshi Associates (A)

    4

    統御領導

    Governance

    案例：全國有色人種促進會

    Case: The NAACP

     

    問題：

    Questions:

    1.你如何評定董事會的管理技巧？

    1. How would you assess the Board's management skills?

    2.這個危機源自於統御領導的失敗嗎？

    2. Did this crisis stem from a governance failure?

    3.針對NAACP(全國有色人種促進會)個案，你會採取什麼樣的變革呢？

    3. What changes would you have made at the NAACP?

    5

    評估

    Evaluation

    案例：哈林兒童特別區：運用方法和評估手段促進表現

    Case: The Harlem Children's Zone: Driving Performance with Measurement and Evaluation

     

    問題：

    Questions:

    1.在進行策略規劃之前，瑞德蘭 (Rheedlen)的主要成功因素為何？

    1. What were the key success factors for Rheedlen before the strategic planning process?

    2.對於HCZ (哈林兒童特別區)來說，需要哪些組織要 素才可以逐步擴大？

    2. What are the organizational elements needed for HCZ to go to scale?

    3.HCZ (哈林兒童特別區)的管理階層應該如何運用方法？針對運用閱 讀技巧作為該組織向上攀升的方法，你的評估為何？

    3. How should the management of HCZ use measurement? What is your assessment of using reading skills as a Roll-up measure for the organization?

    4.在案例的最後，坎納達(Canada)獲得接手特別區外學校的機會，他應該接受嗎？

    4. Canada is presented an opportunity at the end of the case to take over a school outside the zone. Should he do it?

    6

    資金籌措與行銷

    Funding, Marketing

    案例：國際特赦組織

    Case: Amnesty International

     

    問題：

    Questions:

    1.AI(國際特赦組織)如何發展它的全球聲譽？

    1. How did AI develop its worldwide reputation?

    2.2001年時AI有什麼非常明顯的弱點？

    2. What weaknesses were evident at AI in 2001?

    3.評估AI於2001-2002年間所做的改革。

    3. Evaluate the changes that have been made at AI in 2001-2002.

    4.你會推薦哪一種品牌定位方式？為什麼？

    4. Which of the brand positions would you recommend and why?

    7

    組織改變

    Organizational Change

    案例：聖荷西(San Jose)的羅馬天主主教教區

    Case: The Roman Catholic Diocese of San Jose

     

    問題：

    Questions:

    1. 哪些利益相關者是主教必須知道的，以及他們想改變的可能有多大？為何這些利益相關者會與教會相關，以及 他們又如何和教會改變的過程貫穿一致呢？

    1. Who are the stakeholders the bishop must be aware of and how likely are they to want change? Why are these stakeholders involved with the church and how does that intersect with the objectives of the church's change process?

    2. 本案暗指的資料分析、責任以及策略規劃之概念如何與聖荷西天主主 教教區之任務使命貫穿呢？

    2. How do the concepts of data analysis, accountability, and strategic planning alluded to in the case intersect with the mission of the Catholic Diocese of San Jose?

    3.此教會是一個非常扁平的組織。主教擁有哪些能力以及他如何使用這些力量還影響改革呢？

    3. The church is an extremely flat organization. What are the powers that the bishop possesses and how has he used them to affect change?

    4.在此案例的最後，主 教表示：「對我來說，這像是跳進一個深淵，沒有任何一個模範標竿讓我遵循。」他可能在此混沌中發現什麼？他應該注意關心嗎？

    4. At the end of the case, the bishop states, "For me, this is like jumping off into the abyss. There is really no role model for me to follow." What might he find in this abyss? Should he be concerned?

    5.更進一步來說，為了達成目標，主教應該做些什麼呢？

    5. Moving forward, what should the bishop do to succeed?

    8

    大學

    Universities

    案例：三一學院 (A)

    Case: Trinity College (A)

    9

    基金會

    Foundations

    案例：EMCF(艾德納．麥康諾、克拉克基金會)：舊基金會採用新方法

    Case: EMCF (Edna McConnell Clark Foundation): A New Approach at an Old Foundation

     

    問題：

    Questions:

    1.舊有改善之贊助模式與新模式，即建立機構實地環境，之優缺點為何？

    1. What are the advantages and disadvantages of the old Systems Reform funding model and the new, Institutional Field Building, approach?

    2. 促進艾德納．麥康諾、克拉克(Edna McConnell Clark)基金會改革的內部和外部驅力為何？

    2. What are the internal and external forces driving change at the Edna McConnell Clark Foundation?

    3.評估貝林(Bailin)為達成改革EMCF的方法 過程。

    3. Assess Bailin's process for achieving change at EMCF.

    4.貝林(Bailin)應如何為建立機構實地環境模式，而從其他贊助者取得支持與投入 ？這樣的支持又有多重要呢？

    4. How should Bailin go about building support and involvement from other grantmakers for Institutional Field Building? How critical is that support?

    10

    提供非營利部門諮商服務

    Consulting For The Non-Profit Sector

    案例：布里姬斯班(Bridgespan)集團

    Case: The Bridgespan Group