這門半學期的課程著重於介紹營運時會碰到的設計，計劃，控制以及改善生產和服務項目時所會遭遇到的問題予以分析、解釋。課程包括了解釋關念，模擬習題及案例討論。與課程有關的主題將被廣泛的討論，像是流程分析、品質管理、供應鍊之設計、以及產品發展。將近課程尾聲時學生將被分組來上網模擬如何經營一個虛擬工廠。
This half-term course introduces students to problems and analysis related to the design, planning, control, and improvement of manufacturing and service operations. Class sessions involve explaining concepts, working examples, and discussing cases. A wide range of topics are covered, including: process analysis, quality management, supply chain design, procurement, and product development. Toward the end of the course, students work in teams to manage a virtual factory in a web-based simulation exercise.
