認知的談判與一般的談判問題 Tacit Negotiations and Perceptual Barriers to Negotiation
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演講(自由參加)：情緒智慧專題討論會，演講嘉賓 - Charles J. Wolfe, Charles J. Wolfe 事務所 Optional Lecture: Emotional Intelligence Workshop, Guest Speaker - Charles J. Wolfe, Charles J. Wolfe Associates
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談判步驟I：情緒上的障礙與情緒智慧 Negotiation Subprocesses I: Emotion Barriers and Emotional Intelligence
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談判步驟II：溝通與傾聽上的障礙 Negotiation Subprocesses II: Communication and Listening Barriers
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談判步驟III：問題人物障礙與讓第三者來解決問題 Negotiation Subprocesses III: Difficult People as Barriers and Third-party Solutions
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多方關係的協商：力量與聯手合作 Multiparty Negotiations: Power and Coalition Building
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力量與改變協商的戰略談判 Power and Politics of Negotiating Change
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專題討論會: 長期關係的協商 Panel of Experts: Negotiating Long-Term Relationships
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