課程目標與教授方式
本進階課程主要是以基本的口語以及書面的管理溝通技巧為基礎，進而訓練學生能夠靈活運用。本堂課的目標希望你們能夠在不同環境下繼續磨練溝通技巧，尤其是在對於成功的經理人來說極為重要的互動式溝通技巧上提供練習的機會與回饋。
課堂上要求學生做數個演講，包含：即興演講以及一個約15-20分鐘的演講。此外，課堂上也會練習互動式溝通（如：與態度不好的客戶進行角色扮演，或是對一群不友善的聽眾進行一場互動式簡報）以及小組溝通練習（如：舉辦會議，參加群體決策）。書面報告包括自我分析（含兩份個人自我分析與一份以小組專題為題的小組自我分析）與一份簡短的商業文件（詳見後述之個人專題說明）。
要求學生在課堂上要積極的參與討論，絕大部分課堂時間會用在課堂上才給的練習。書單會列在課程內容說明。你也可閱讀下列書單：
Munter, Mary著，《經營溝通手冊：有效的商業寫作與對談》(Guide to Managerial Communication: Effective Business Writing and Speaking)， Prentice Hall出版， 2002年， ISBN: 0130462162。
本書曾在經理人溝通(15.280)的課程上使用。如果你沒有先修該堂課程，你可能需要購買此書。
小組專題：小組主導討論課以及小組自我分析
在課程表中設計為小組主導課程的部分，將會著重在小組組員們所選擇的溝通協調的主題上，以及由組員來帶領一場場有深度的討論。相關的內容請見專題頁面。
個人專題：上台報告以及重點摘要
本課程個人專題部分則以一較長的報告作為結束，報告需附上一頁的關於所選擇主題內容的重點摘要。更多訊息詳見專題頁面。
評分
作業評分的方式如下：
| 五分鐘說服性演說以及現場問答 |
5% |
| 對具敵意之客戶做一場10分鐘自我分析的演說 |
15% |
| 群體決策角色扮演之分析報告 |
15% |
| 小組專題(以組評分) |
20% |
| 個人專題 – 演講 |
15% |
| 個人專題 – 重點摘要 |
10% |
| 參與課堂上的活動，如：角色扮演，即興演講，以及其他活動 （如果有超過兩堂以上沒有參加，你的出席分數將會受到負面影響） |
20% |
|
Course Purpose and Methods
This advanced course both builds on the basic oral and written managerial communication skills, and goes well beyond them. The goals of this class are to provide opportunities for you to continue polishing your communication skills in different contexts, and particularly to provide practice in and feedback on the interactive communication skills essential to successful managers.
Students will give various types of presentations, including impromptu presentations and a longer (15-20 minute) presentation. In addition, we will practice interactive communication (e.g., role play with hostile client, interactive presentation to a hostile audience) and communication in groups (e.g., running meetings, participating in group decision making). Writing assignments include self-analyses (including two individual self-analyses and one team self-analysis of your team project) and one short business document (see discussion of individual project, below).
The course will be highly participative, with most class time being spent in hands-on communication exercises. Readings are from the course packet. You may also want to refer to:
Munter, Mary. Guide to Managerial Communication: Effective Business Writing and Speaking. Prentice Hall, 2002. ISBN: 0130462162.
It was used in Communication for Managers (15.280). If you did not take 15.280, you may want to purchase this book.
Team Project: Team-led Class and Team Self-analysis
The class sessions designated "Team-led classes" on the syllabus will focus on communication topics chosen by teams of students and will be organized by members of the teams. An in-depth discussion of this exercise can be found on the projects page.
Individual Project: Presentation and Executive Summary
The individual project for the course culminates in a long presentation and an accompanying one-page executive summary on a topic of the student's choosing. See the projects page for more information.
Grading
Assignments in the course will be weighted as follows:
| 5-minute Persuasive Presentation with Q & A |
5% |
| 10-minute Presentation to Hostile Audience with Self-analysis |
15% |
| Analysis of Group Decision-making Role Play |
15% |
| Team Project (Team Grade) |
20% |
| Individual Project, Oral Presentation |
15% |
| Individual Project, Executive Summary |
10% |
| Class Participation in Role Plays, Impromptus, and Other In-class Activities (missing more than two classes will count against your participation grade) |
20% |
|
