• ongoing contributions to the workshop including presentations and readings,
  
• fieldwork, and
  
• final formal presentation on lecture #13.

It is hoped that the workshop will provide students with

• an understanding of how important user research is to workplace design;
  
• a working knowledge of the main techniques available today;
  
• an insight into how user research is likely to develop;
  
• a grasp of what remains to be done before design can be embedded in the practice of knowledge based organizations;
  
• an enthusiastic sense of the potential of user research in stimulating design innovation in a time of change.