这门半学期的课程着重于介绍设计、计划、控制，以及改善生产和服务操作时将遇到的问题及其分析。课程包括概念解释、练习习题及案例讨论。课程涉及众多主题，包含流程分析、质量管理、供应链设计、以及产品开发。课程的最后，将运用课堂上所学的概念进行为期一周的网上模拟经营一家虚拟工厂。
This half-term course introduces students to problems and analysis related to the design, planning, control, and improvement of manufacturing and service operations. Class sessions involve explaining concepts, working examples, and discussing cases. A wide range of topics are covered, including: process analysis, quality management, supply chain design, procurement, and product development. Toward the end of the course, students work in teams to manage a virtual factory in a web-based simulation exercise.
