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课程目标
管理沟通课程试图帮助你对于沟通具有策略性思考,并且以管理的背景帮助你改善书写、口头报告以及人际沟通技巧。我们将会从许多研究与真实的经验中找到成功的例子与指导方针,给予学生机会练习并且给予回馈以帮助学生加强在课堂上所训练的技巧。基本上我们会采用研讨会的上课方式,此一上课方式将会有很多的课堂讨论与课堂活动。如果可以的话,15.280的作业将会采用组织过程(15.311)中小组专题的资料,或者是职业发展事务处的活动,以期帮助学生从这些活动的内容锻炼沟通技巧。编注:CDO-耶鲁法学院(Yale Law School)之职业发展事务处(The Career Development Office)
课程要求
因为此课程将会是“实作型”的,而且回馈对于改善书写与说的能力来说是非常重要的。因此我希望你们都能够来上课并且提供给同学清楚、诚实、具体与敏锐的回馈。你的课程参与成绩将会基于出席率以及对课堂讨论贡献的程度加以评分。
课本及上课工具
必读:
- Mary Munter着,《管理沟通导论》第五版
- 影带宽度为12.65mm(二分之一吋)的VHS录影带一卷
- 课程资料集
选读:
- Gene Zelazny着,《如何呈现成功的口述商业报告》
- Joseph Williams着,《清晰且优雅的风格之路》
书写作业之流程
书写作业之缴交期限列在作业清单上,书写作业请采用标准的商业模式(每一段落中请采单行距,段落与段落之间请采用两倍行距)。 除非有其他的指示,否则请将校对过后的完稿印出以缴交。为了避免遗失或者是成绩登记错误,请保留一份你缴交上来作业的影本以及将所有在本学期中已打完成绩并发回的作业保留以备查证。
所有的作业必须准时缴交。迟交的作业将会被扣分。迟交一个星期以上的作业将不会被接受。
口头报告之流程
您大部分的口头报告将会在课堂时间以外的实验室时间进行,而会有几位学生以及您的教授或助教参与。您必须为您自己的两次口头报告作业预定实验室时间。倘若您未在事前谘询而未出席已预订时间之口头报告,该次口头报告将以零分计算。
您必须买一卷影带宽度为12.65mm(二分之一吋)的VHS录影带并且在您两次口头报告时都要带来。这卷带子将会在您口头报告之后给您自己观看或者是与您的教师ㄧ起观看。在您自己观看过报告录影带之后,您要为您自己的第一次口头报告写一份正式的评价报告书 (请看作业部分),且在学期末时缴交一份对于您自己在书写与口头沟通进步程度的自我评量报告。
学术诚实要求
除了小组作业以外,所有的书写作业应该由您自己完成。你可以(有些作业您将会被要求)请同学读您作业的草稿、给您一些回应、找出问题,或者是提出普遍性的建议。然而,这些“同侪编辑”不应该也不可以帮您重写您的作业。
史隆管理学院课堂上之行为管理
专业的管理引导是建立在互相尊重上面。这些行为管理(但不仅限于此)如下:
- 出席:核心课程的安排都是有其理由的,学生将会藉由出席以及课堂上的互动学习到该课程。您在课堂上参与的成绩将会受到缺课的影响。您应该要坐在适当的座位,倘若有需要的话,应该随时出示清晰易懂的姓名卡。
- 准时:迟到将会打断授课或是课堂讨论,以及是对于那些准时的人的不尊重。课堂将会在整点或是半点之后五分钟开始。
- 打扰最小化:所有的行动电话以及呼叫器在课堂时间都应该关掉。您不应该中途离席然后又进来,您也应该要避免在课堂开始后还有些其他的对话。
- 专注于上课:当您使用手提计算机在课堂上做笔记时,请不要拿手提计算机或其携带型配备来做您其他的工作。例如上网,日间交易,以及回覆电子邮件这些行为,都是非常不礼貌而且会打扰到您旁边的同学甚或是整个课堂。
- 预习:您应该对于课堂上所指定的读物都已准备好可以参与讨论,亦应该对于每堂课所指定的问题都已经有答案了,包括准备好对当日指定的题目开启一个新的讨论案例。
- 尊重:您应该要对于所有课堂上的参与者表现出尊重。
课堂的参与成绩反映出学生对于这些原则的遵守与否;学生会因为他们对于课堂上提出有力的见解而得到分数,且会因为他们没有遵守上述原则而失去分数。
作业/成绩
每个主要的作业都会以十分为基础而给分,而且所占之权重比例如下:
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劝诱式口头报告以及问与答 |
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10% |
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互动式口头报告 |
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15% |
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对于口头报告之自我评量 |
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10% |
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小组专题:小组口头报告 |
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15% |
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同意书(小组进行) |
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10% |
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两个自我评量备忘录 |
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10% |
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自荐函(与职业发展事务处一同进行) |
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10% |
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参与 |
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20% |
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学期成绩将会基于常态分配之曲线给分
Course Objectives
Management Communication is intended to help you think strategically about communication and to aid you in improving your writing, presentation, and interpersonal communication skills within a managerial setting. We will look at a range of successful practices and guidelines that have been derived from both research and experience, give you the opportunity to practice your skills, and provide you with feedback to help you strengthen them. Typically, we will use a workshop format that relies heavily on discussion and in-class exercises. Where possible, assignments in 15.280 build upon materials covered in the Organizational Processes (15.311) team projects or in required CDO activities, to help you hone your communication skills in the context of these activities.
Course Expectations
Because so much of the class will be "hands-on" and because feedback is so important to improving writing and speaking, I expect that you will attend class and provide your fellow students with clear, honest, concrete, and sensitive feedback. Your class participation grade will reflect attendance as well as the quality of your contributions to class.
Text & Materials
Required:
- Mary Munter, Guide to Managerial Communication, 5th Edition
- One 1/2" VHS videotape
- Course packet
Optional:
- Gene Zelazny, Say It With Presentations
- Joseph Williams, Style: Toward Clarity and Grace
Procedures for Writing Assignments
Writing assignments are due as indicated on assignment sheets and should use standard business formats (including single spacing within paragraphs and double spacing between them). Please proofread and print out final versions for submission unless otherwise indicated. To guard against losses or recording errors, keep copies of the papers you turn in and retain all the graded assignments that are returned to you throughout the semester.
All papers must be handed in on time. Late assignments will be penalized. No assignments will be accepted more than one week after the due date.
Procedures for Oral Presentations
Most of your oral presentations will take place outside class time in lab sessions with a few other students and your professor or TA. You will sign up for a lab session for each of the two oral assignments. If you miss a scheduled oral presentation without advance consultation, you will receive a score of zero for that assignment.
You must buy a 1/2" VHS videotape and bring it along to both of your presentations. The tapes are for you to view later, alone or with your instructor. Based on viewing your tape, you will write a formal evaluation of your first presentation (see assignment), and a final self-assessment of your progress in written and oral communication at the end of the course.
Academic Integrity
Except in the case of group assignments, all written assignments should be your own work. You may (and in some cases you will be required to) have fellow students read a draft of your assignment and give you reactions, note problems, or make general suggestions. Such "peer editors" may not, however, actually rewrite your work for you.
Conduct in Sloan Classes
Professional conduct is built upon the idea of mutual respect. Such conduct entails (but is not necessarily limited to):
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Attending the class. Core classes are required for a reason, and each class benefits from the attendance and participation of all students. Your grade for participation will be affected by absences. You should sit in the appropriate seat, if relevant, and display a legible name card at all times.
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Arriving on time. Late arrivals are disruptive to both lectures and class discussion, and show disrespect to those who are on time. Class starts 5 minutes after the hour or half hour.
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Minimizing disruptions. All cell phones and pagers should be turned off during class. You should not leave and re-enter the class. You should avoid engaging in side conversations after class has begun.
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Focusing on the class. While you may take notes on laptops, do not use laptop computers or hand-held devices for other tasks while in class. Activities such as net surfing, day trading, and answering email is very impolite and disruptive both to neighbors and the class.
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Being prepared for class. You should be ready to discuss any assigned readings and to answer any assigned questions for each day's class, including being ready to open a case assigned for that day.
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Respect. You should act respectfully toward all class participants.
Class participation grading reflects student adherence to these principles; students gain credit for contributing valuable insights and students lose credit if they fail to adhere to any of the above guidelines.
Assignments/Grading
Each major assignment will be graded on a 10-point scale with the assignments weighted as follows:
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Persuasive Presentation with Q&A |
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10% |
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Interactive Presentation |
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15% |
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Self-evaluation of Presentation |
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10% |
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Team Project: Group Presentation |
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15% |
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Letter of Agreement (group) |
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10% |
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Two Self-assessment Memos |
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10% |
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Cover Letter (with CDO) |
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10% |
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Participation |
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20% |
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The final grade will be assigned on the basis of a curve.
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