管理沟通旨在帮助你战略性地思考沟通问题，并帮助你提高管理方面的写作能力、演示能力和人际沟通的技巧。我们将关注那些源于学术研究和管理经验中的"最佳实践"，为你提供能把这些指导运用到实践中的机会并对你的表现给出反馈，帮助你提高能力。通常地，我们通过讨论会的形式来实现以上目标，主要包括课内讨论和课堂练习。

无论你选择何种职业，优秀的沟通能力都是事业成功的一个关键因素。一位专业人士拥有很好的沟通能力，其背后是掌握许多各种的沟通技巧。本课(15.279)的目标在于提高你在以下方面的能力：

• 在给定任意一个的情况和媒体时都能为某一信息的传播设计出一个有效的沟通策略。
• 行文清晰、简明并且有说服力。
• 建立能给人深刻印象的规范演示，并自信、沉着地传递信息。
• 发送和接收有益于你的或者其他人的沟通的反馈。
• 理解地倾听。
• 在小组或团队中高效率地工作。
• 理解并处理你和其他来自不同文化的同伴之间的分歧。

提高沟通能力是一个学习－实践－批评－评估，然后再学习的持续的过程。我们希望这个过程能够被你不断地坚持下去，甚至在课程结束以后也不要停止！

因为有这么多内容需要大家亲手去做，也因为反馈（来自我们的，助教的还有你们互相给予的）对于提高写作和谈话能力十分重要，所以我们对本学期和大家的共同学习有以下的期望：

• 你们要承诺站在一个沟通者的位置提高你们的沟通职业能力。
• 在课堂上，你们要乐于分享你们针对讨题的观点和想法。
• 对于已经完成的工作，你们要互相提供清楚、诚实、具体的还包括敏感的反馈意见。
• 要质疑和审查每一个不清楚或者模糊的概念。
• 没有愚笨的问题或者评论。

必备资料

Munter和Mary着：《管理沟通指南》 2002第六版

授课包

1/2英寸VHS制式录像带一盘

可选资料

Williams和Joseph着：《文体，向清晰和优雅看齐》

Kessler、Lauren和Duncan McDonald着：《当语言产生冲突时》

Zelazny和Gene着：《用图表说话》

出勤

因为有相当部分的有益工作要在上课时间完成，所以请做好每节课都到场的打算。请在课前完成好相应的阅读工作和作业。出勤情况和学生课堂参与的情况将会影响你的成绩评定（见下表）。

书面作业

本课程要求学生应该完成的书面作业都已在作业单上列出，除此以外你还应该按照标准的商业格式写作（包括段落之间空一行的格式）。请校对拼写、语法和标点符号，这些都会影响你的最终成绩。如果你准备为自己的错误辩护，或者记录自己的错处，你需要复印要交的作业以留底保存，还需要留存所有返还给你的评过分的作业。

所有的作业必须按时交。在得到老师允许的前提下，迟交的作业可以在应交日期往后推迟一节上课周期的时间内上交。迟交的作业可能会被处罚。如果比应交日期晚了一周以上，老师将不收该次作业。

口头演示

在本学期内，你们将会被要求做5种长短不一的口头演示。有些是在课上进行，有些将在口头演示练习室进行。后者将会在课外进行，到时会有一些其他的学生以及老师或者助教一起参与。在练习室联系开始前一周你们将会提前签到。如果你错过一次练习室的口头演示，你在这项作业的成绩就会是零分。如果你没有带你的演示材料或者你准备做PowerPoint演示的电脑遇到故障，你将仍然被要求继续进行演示。

你必须带上一张1/2 英寸的VHS录像带，因为我们会给你录像。之后你会单独和教师或者助教一起回顾录像内容。

以小组作业为例，所有的书面作业都必须由你自己完成。你可能(在有些情况下是被要求)会有一位同伴同学阅读你的作业稿，并且给你反馈，标注问题，或者给出一个大致的建议。"同伴编辑"无论如何不允许对你的作业做实际的修改或者重写。

所有单项作业的满分累计100分 各项作业的分值和布置时间如下:

基准水平备忘录..........................................................5 points
演示及问答................................................................10 points
“举办会议”备忘录......................................................10 points
求职信..........................................................................5 points
期中自我评估...............................................................5 points
互动式演示.................................................................10 points
小组演示.....................................................................15 points
小组报告.....................................................................25 points
期末自我评估备忘录...................................................5 points
课内练习和课堂参与..................................................10 points

Management Communication is intended to help you think strategically about communication and aid you in improving your writing, presentation, and interpersonal communication skills within a managerial setting. We will look at a set of "best practices" or guidelines that have been derived from both research and experience, give you the opportunity to put those guidelines into practice, and provide you with feedback on your work to help you strengthen your abilities. More often than not, we will be using a workshop format that will rely heavily on discussion and in-class exercises.

Good communication is one of the keys to a successful career no matter what field you choose, and many different skills contribute to a professional＊s capacity to communicate well. The objective of 15.279 is to help you improve the ability to:

• Formulate an effective communication strategy for any message, in any medium, and in any situation.
• Write clearly, concisely, and convincingly.
• Create impressive formal presentations that are delivered with confidence and poise.
• Give and receive feedback that will improve yours and other＊s communication.
• Listen for understanding.
• Work effectively with others in small groups or teams.
• Understand and negotiate the difference in communication between yourself and people who are not from your culture.

Improving communication is a continuous process of learning, doing, critiquing, evaluating, and doing again. It is a process that we hope will continue for you even after you complete 15.279!

Because so much of the class will be "hands-on" and because feedback (ours, the TAs＊, and the feedback you give each other) is so important to improving writing and speaking, our expectations about our work together this semester include:

• That you are committed to improving your professional effectiveness as a communicator.
• That you are willing to share your opinions and ideas on topics presented in class.
• That you will provide each other with clear, honest, concrete, and sensitive feedback on work that is done.
• That any concept that is unclear or confusing will be challenged and examined.
• That there are no stupid questions or comments.

Required

Munter, Mary. Guide to Managerial Communication. 6th ed. 2002.

Course packet

One 1/2" VHS videotape

Optional

Williams, Joseph. Style. Toward Clarity and Grace.

Kessler, Lauren, and Duncan McDonald. When Words Collide.

Zelazny, Gene. Say It with Charts.

Attendance and Participation

Please plan on attending every class since a good part of the work that goes on will occur during class time. Please come to class having done the readings and assignments. Attendance and participation will be factored into your grade (see below).

Written Assignments

Written assignments are due as indicated on the assignment sheets, and you should use standard business formats (including single spacing within paragraphs). Please proofread as spelling, grammar, and punctuation will figure into your final grade. To guard against losses or recording errors, keep copies of the papers you turn in and retain all graded assignments that are returned to you throughout the semester.

All papers must be handed in on time. Late assignments may be accepted one class period after the assigned due date with the instructor's prior permission. Late assignments may be penalized. No paper will be accepted more than one week after the due date.

Oral Presentations

You will give five different types of presentations of varying lengths during the term. Some of these will be given in class. Others will be given in oral presentation labs, which will take place outside of class time with a few other students and either your instructor or TA. You will sign up for a lab session the week before the labs are to take place. If you miss an oral presentation lab, you will receive a "zero" for that assignment. If you arrive at the lab without your overheads or if you are doing a PowerPoint presentation and your computer malfunctions, you will still be required to present.

You must bring the 1/2" VHS tape to the labs, as we will videotape you. The tapes are for you to view later, alone or with the instructor or TA.

Except in the case of group assignments, all written assignments should be your own work. You may (and in some cases you will be required to) have fellow students read a draft of your assignment and give you reactions, note problems, or make general suggestions. "Peer editors" may NOT, however, actually revise or rewrite your work.

Each major assignment may earn a maximum number of points together adding up to 100 points. The point value of each assignment and its due date is as follows:

Baseline Self-Evaluation..............................................5 points
Presentation with Q&A..............................................10 points
"Meeting Maker" Memo..............................................10 points
Cover Letter................................................................5 points
Mid-Semester Self-Evaluation......................................5 points
Interactive Presentation............................................10 points
Team Presentation.....................................................15 points
Team Report...............................................................25 points
Final Self-Evaluation Memo...........................................5 points
In-class Exercises and Class Participation..................10 points